Frequently Asked Questions
We recognize starting something new can feel uncomfortable and uncertain. Here is some key information to help you feel knowledgeable and empowered as you look to make decisions about your well-being.
We believe you should feel whole; worthy, confident and fulfilled. To get there, we need to heal from the experiences that have led us to create unsupportive beliefs, habits and coping mechanisms. We offer a safe, calm and inviting atmosphere that acknowledges and validates where you are and where you want to go from here.
Why Therapy?
In a society that values independence and self-sufficiency, it can be difficult and at times, scary to know when to seek support. However, there is no issue too small; if it is important to you, then it is important to us.
When should I seek therapy?
We offer both online and in-person therapy based on client preference. In-person therapy is available in Ancaster, Ontario and online appointments are available to individuals across Ontario. Sessions take place using Owl Practice an encrypted, Canadian-based, PHIPA compliant communication platform designed specifically for therapists.
Do you offer online or in-person therapy?
How do I book an appointment?
You can book an appointment or free 15-minute consultation (new clients only) using this link:
Many extended health insurance plans cover mental health services while others do not. As such, we do not bill insurance companies directly but provide you with a detailed receipt for submission. It is your responsibility to check with your insurance provider in advance to determine your eligibility for coverage.
Does insurance cover the cost of therapy?
This isn’t a decision you need to make alone. Book a free 15 minute consultation with Melissa and she can help assess your challenges and the best path to start.
Should I book individual, couples or parent sessions?
The first session is an important chance for client and therapist to get to know one another and start building a strong relationship. This can look like setting therapeutic goals, doing an intake of the important information that makes you you, and creating space for you to begin where you want to.
What can I expect at my first session?
This will look different for each client based on their unique needs. However, our sessions will feel collaborative, curious and validating, allowing you to set the pace for what we focus on and explore. We recognize starting something new can feel uncomfortable and uncertain, and so, here are some ways that we can work together:
Setting goals for your life
Exploring present-day symptoms and their potential root causes
Understanding and shifting the meanings and effects of past and present experiences
Understanding and communicating your unexpressed feelings and needs
Breaking patterns that having you feeling stuck or challenged
Exploring personal values and concepts of identity
What can I expect other sessions to feel like?
Rather than setting a defined number of sessions from the start, each client can determine the length of therapy based on progress, finances and needs. We will also offer insight into the frequency once goals are defined and progress is assessed.
How long and how often do I need to attend therapy sessions?
Each session is 50 minutes long, with an option to extend to 75 minutes based on session focus.
How long are therapy sessions?
No. Anyone can reach out to explore therapy but costs are not covered under OHIP. We recommend checking with your insurance provider to understand limitations of coverage.